Webinar TV

LEAN is a set of tools & techniques combined with cultural changes that aims at reducing waste and empowering people in an organization. The aim is to constantly focus on the customer satisfaction, employee satisfaction and organizational profitability, or other non-financial measures of success.

But this is not a magic wand… It requires a real cultural change and some key success factors are: Create a burning platform / momentum, in relation to the organization’s business context by identifying the operational issues that will mobilize your teams. Start small, by working on ‘people irritations’ as a way of showing an ability to solve problems quickly and demonstrating a capacity to move forward (and avoid perfect performance diagnosis that lead to… no implementation!)

Ask your CEO or equivalent why they want to start such an initiative and make sure they understand what it means. LEAN is too often seen as a cost reduction approach… which it is not! Financial benefits are only the consequence, not the driver. Think about the customer, or in the case of a university, its students and other stakeholders. Have you ever experienced your university’s core processes? What does it feel like? Put yourself in your ‘customer’s’ shoes.

But above all, LEAN is a journey that is not standard, you’ll need to create your own way… with these principles in mind! Camille Durr has been a consultant and trainer for 15 years. He is passionate about LEAN transformation in service environments and support functions. With experience in LEAN program deployments at international level, he has developed his expertise around LEAN systems that sustain transformation over time. He is also a coach for executives, helping them understand what a LEAN culture represents in an organization.

Camille is a Managing Partner for CUBIK Partners, who are convinced that a humanistic approach can bring real operational performance (and unfortunately not the other way around!).